Contact

The most effective communication method is through our Facebook page or via Twitter.

  • If you have questions or concerns regarding the scheduled event or venue you can call (403) 220-7968 or email <events@macewancentre.com>.
  • If you have questions about your Ticketfly ticket purchases then you can call Ticketfly support at 888-732-1680, Mon-Fri, 7a.m.-6p.m.

Concert House Rules

Individuals who do not follow the MacEwan Hall Concerts (MacEwan Hall, MacEwan Ballroom, and the Den) house rules will be asked to leave the venue immediately. The MacEwan Hall Concerts reserves the right to deny entry to the venue if it is felt that there is a risk of disturbance or disruption to other patrons, or the venue staff.

  • House Rules
    • Outside Food and/or Drink of any form are not permitted in the venue. This includes bottled water and reusable drink containers.
    • For selected events at the venue, alcoholic and non-alcoholic beverages are available for purchase. Our staff is trained in the provincial Pro-Serve Training Program for responsible alcohol service. All guest will be required to show ID to purchase alcohol. Management reserves the right to refuse the sale of alcohol to any guest. Guest are not permitted to bring in alcoholic beverage from outside the venue, and may not leave with alcohol purchased from the venue.
    • No chewing gum is permitted.
    • No weapons of any kind are permitted.
    • No chains are permitted (Including wallet chains)
    • No markers are permitted.
    • All electronic devices are to be turned off during all performances.
    • Professional cameras (i.e. S.L.R.), video cameras, and tape recorders are not permitted during any performance, unless prior consent from venue and performer management is given.
    • Some events require a mandatory coat and/or bag check. Patrons are solely responsible for checking and picking up all associated personal belongings during these events.
    • No luggage, backpacks or computer bags are permitted
    • The public is not permitted in the technical area (booth), onstage, or backstage.
    • With the exception of service animals such as guide dogs, the venue does not allow animals in MacEwan Hall, MacEwan Ballroom, or the Den. A service animal is any guide dog, signal dog, or other animal individually trained to provide assistance to an individual with a disability.
    • Any emergencies or injuries are to be reported to a venue security immediately.
    • Re-Entry is not permitted

Frequently Asked Questions

  • What is General Admission?
    General Admission refers to standing areas that are not assigned or reserved and are occupied on a first-come, first-served basis. All of our concerts (unless otherwise indicated) are standing only.
  • What are the Set Times?
    Set times will be posted on the day of the show. We will post the set times on MacEwan Hall Concerts social media. The door time is listed on your ticket.
  • Are events all-ages?
    The majority of concert events are all-ages. Events that are all-ages-welcome are noted on the event website, ticket vendor, and printed on the ticket. Access to the beer garden requires proof of age with photo (18 years old in Alberta): driver’s license, passport, or other approved proof-of-age document with photo.
  • Is MacEwan Hall Concerts accessible for people with disabilities?
    MacEwan Hall and MacEwan Ballroom are 100% wheelchair accessible. Our concerts and events are general floor (no seating provided, unless otherwise indicated on your ticketing). For guests requiring wheelchair accessible seating or assistance please check in at the door or if possible provide advance notice so we can serve you better.
  • Hearing protection?
    We strive to provide a safe concert environment but decibels are decibels. We sell ear plugs at the coat check table or at the Stor for a nominal fee. Feel free to bring your own hearing protection.
  • Is there a security check?
    We have security at all points of access at the venue. You may be required for a security pat-down and bag-check on entry. Coat check is provided at most events.
  • What restaurants are close to you?
    There are several restaurants within a 5-minute drive, but the closest restaurant is the The Den and Black Lounge just a few steps to your MacEwan Hall concert venue. 
  • Is there nearby hotel(s) to stay at?
    Yes. The nearest hotel is located on the grounds of the University of Calgary called Hotel ALMA. Additional hotels are located a few minutes away on Banff Trail and can be found online.
  • I attended a show and lost an item. Where do I call/go to see if it has been turned in?
    For Lost & Found: Any personal belongings remaining at coat check or inside the venue at the end of an event will be turned into the MacEwan Student Centre building lost and found (located at the Information Centre, between the North and South Courtyard) the following day. Hours of operation are Monday to Friday 11:00am to 2:00pm and can be reached by phone at: 403-220-2997